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Refund & Cancellation Policy

Last Updated: 1 March 2025

This Refund & Cancellation Policy ("Policy") outlines the terms governing refunds and cancellations for purchases made on Exam Win (https://examwin.online/). By purchasing any subscription or package on our Platform, you agree to the terms of this Policy.

1. Nature of Our Products

  • Exam Win provides digital products and services — specifically, online mock tests, practice questions, detailed explanations, performance analytics, and exam preparation content.
  • Upon successful payment, access to the purchased content is granted immediately and automatically.
  • Since our products are digital in nature with instant delivery, they are fundamentally different from physical goods and cannot be "returned."

2. General Refund Policy

All purchases on Exam Win are final and non-refundable once the subscription is activated and access to the content is granted.

By completing a purchase, you acknowledge and agree that:

  • You are purchasing access to digital content that is delivered immediately.
  • You waive any right to a "cooling-off" period or change-of-mind refund once access is granted.
  • You have reviewed the exam details, package features, pricing, and duration before making the purchase.

3. Exceptions — When Refunds May Be Considered

Refunds may be considered solely at our discretion in the following exceptional circumstances:

3.1 Duplicate Payment

If you were charged more than once for the same package due to a payment gateway or technical error, we will refund the duplicate amount after verification.

3.2 Payment Charged but Subscription Not Activated

If the payment amount was debited from your account but the subscription was never activated on our Platform due to a system error, we will either activate your subscription or process a full refund.

3.3 Incorrect Package

If you were charged for a package different from what you selected due to a system error, we will either correct the subscription or process a refund for the difference.

4. Non-Refundable Scenarios

Refunds will NOT be granted under the following circumstances:

  • Change of mind — You decided you no longer want the package after purchasing.
  • Dissatisfaction with content — You are unhappy with the quality, difficulty level, or relevance of questions and content.
  • Exam postponement or cancellation — The examination conducting body postponed, rescheduled, or cancelled the exam.
  • Exam pattern change — The conducting body changed the exam pattern or syllabus.
  • Personal reasons — Inability to use the Platform due to personal, health, work, or any other individual circumstances.
  • Technical requirements — Inability to access the Platform due to your device, browser, or internet connectivity issues.
  • Partial usage — You used some tests and want a refund for the remaining period.
  • Account suspension or termination — Your account was suspended or terminated due to violation of our Terms & Conditions.
  • Failure in examination — You did not pass or achieve your desired score in the actual examination.
  • Promotional or discounted purchases — Packages purchased during sales, promotions, or with discount codes.

5. How to Request a Refund

If you believe you qualify for a refund under the exceptions listed in Section 3, follow these steps:

  1. Email us at support@exam.win within 7 days of the transaction date.
  2. Include the following details in your email:
    • Your registered name and email address.
    • Transaction ID / Order ID.
    • Date and amount of the transaction.
    • Screenshot or proof of payment (bank statement, UPI screenshot, or payment confirmation).
    • Clear description of the issue and reason for the refund request.
  3. Our team will review your request and respond within 3-5 business days.

6. Refund Processing

  • Approved refunds will be processed within 7-14 business days from the date of approval.
  • Refunds will be credited to the original payment method used for the purchase.
  • The time for the refund to reflect in your account may vary depending on your bank or payment provider (typically 5-10 additional business days).
  • We are not responsible for delays caused by banks, payment gateways, or other financial intermediaries.
  • Refund amounts may exclude payment gateway charges and processing fees, if applicable.

7. Subscription Cancellation

  • You may stop using your subscription at any time, but no partial or prorated refunds will be issued for unused time.
  • We do not offer automatic recurring subscriptions. Each purchase is a one-time transaction for a fixed duration.
  • Your subscription access will automatically expire at the end of the purchased duration.
  • We reserve the right to cancel or revoke any subscription if we detect fraud, abuse, or violation of our Terms & Conditions. No refund will be issued in such cases.

8. Chargebacks & Disputes

  • If you initiate a chargeback or payment dispute with your bank or payment provider without first contacting us, we reserve the right to immediately suspend your account and all associated subscriptions.
  • Fraudulent chargeback claims may result in permanent account ban and legal action.
  • We encourage you to contact us first to resolve any payment issues amicably.

9. Modifications to This Policy

  • We reserve the right to update this Policy at any time. Changes will be effective immediately upon posting.
  • The "Last Updated" date at the top of this page indicates the most recent revision.
  • Continued use of the Platform after changes constitutes acceptance of the revised Policy.

10. Contact Us

For refund requests or payment-related queries, contact us at:

Also refer to our Terms & Conditions and Privacy Policy for complete details.